Technical Support Specialist (Los Angeles)

Posted 3 months ago

Radlink is seeking an experienced Technical Support Specialist to provide end-user Customer Satisfaction, hands-on field support, telephone assistance, troubleshooting and addressing customer questions and concerns.

Primary Responsibilities:

  • Provide one-on-one technical support for customer by actively listening and understanding issues and providing timely and appropriate solutions
  • Provide technical support for end users by answering questions, demonstrating features, troubleshooting and resolving issues via phone or email communication
  • Perform installation of equipment and training for End Users
  • Perform required upgrades of software remotely
  • Documenting all customer calls using SalesForce
  • Maintain client confidence by keeping protected health information confidential

Qualified candidates should possess the following qualifications:

  • Hands-on support and service experience in health-care or medical device industry in support of end users
  • Excellent Trouble Shooting and telephone skills
  • Knowledgeable in computer and network administration
  • Technical competence in using and trouble-shooting medical devices or computers
  • Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems
  • Familiarity with medical imaging, DICOM and PACS
  • Ability to deliver world-class customer service by maintaining a positive attitude and outstanding professionalism
  • Excellent oral and written communication skills
  • Willing to Travel
  • Limited X-ray Tech or Experience with Imaging Equipment or Anatomy a plus

Education:

  • Bachelor’s Degree (B.A.) from four-year college or university
  • Completion of Radiologic Technician Program or Medical Imaging Program a plus

Experience:

  • 1-3 years technical support experience
  • Proficient with Microsoft Word, Excel and SalesForce.com

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