Radlink is seeking an experienced Technical Support Specialist to provide end-user Customer Satisfaction, hands-on field support, telephone assistance, troubleshooting and addressing customer questions and concerns.

Primary Responsibilities:

• Provide one-on-one technical support for customer by actively listening and understanding issues and providing timely and appropriate solutions
• Provide technical support for end users by answering questions, demonstrating features, troubleshooting and resolving issues via phone or email communication
• Perform installation of equipment and training for End Users
• Perform required upgrades of software remotely
• Documenting all customer calls using SalesForce
• Maintain client confidence by keeping protected health information confidential

Qualified candidates should possess the following qualifications:

• Hands-on support and service experience in health-care or medical device industry in support of end users
• Excellent Trouble Shooting and telephone skills
• Knowledgeable in computer and network administration
• Technical competence in using and trouble-shooting medical devices or computers
• Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems
• Familiarity with medical imaging, DICOM and PACS
• Ability to deliver world-class customer service by maintaining a positive attitude and outstanding professionalism
• Excellent oral and written communication skills
• Willing to Travel
• Limited X-ray Tech or Experience with Imaging Equipment or Anatomy a plus

Education:

• Bachelor’s Degree (B.A.) from four-year college or university
• Completion of Radiologic Technician Program or Medical Imaging Program a plus

Experience:

• 1-3 years technical support experience
• Proficient with Microsoft Word, Excel and SalesForce.com